SIGN IN POLICY:
All members must sign in at the Front Desk (FD) Kiosk prior to your scheduled class. This includes Ramp Up, Open Gym, Specialty Classes, Personal Training, and any Specialty classes/events. If there are multiple classes going on please be sure to sign in to the correct class type and time.
If a member is late to class, they will need to check in with the coach on staff to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment. If the class has commenced the skill or strength portion of the class then the member will be asked to attend the next scheduled class of the day. Members who are allowed to join the class late, may be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late and prepare for the WOD. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member may be asked to perform a burpee penalty.
MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All prepaid plans (3, 6, and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 14 Days in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
Month-to-Month plans and memberships can be canceled at any time, however we must receive written notification 14 days prior to your credit/debit card processing date to cancel your monthly membership. All plans and monthly memberships require a minimum of 14 days written notice prior to next billing date to assure cancellation of automatic payments. There will be no refund issued once a payment has been charged to your credit card.
MEMBERSHIP UPGRADES AND DOWNGRADES:
All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate.
If a member wishes to downgrade their membership to a lower session based plan (e.g. move from from an unlimited plan to a 3 class per week plan) they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
ATTENDING MORE SESSIONS THAN ALLOWED BY YOUR MEMBERSHIP PLAN:
If a member attends more classes than his/her plan allows in a month, they will be charged a fee of $15 per additional class. For example if a member has a 2 session per week plan, but attends 3 sessions per week they will be charged an additional $15 per class. Class fees for additional classes will be billed directly to the members card on file at the end of the month. If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings
MEMBERSHIP HOLDS AND ACCOUNT FREEZES:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to CrossFit South Shore via written email notification prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
CrossFit South Shore will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to firstname.lastname@example.org. Please do not send cancellation messages to our Facebook page or other social media sites.
CrossFit South Shore does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.
KIDS AND DOG POLICY:
CrossFit South Shore prides itself on being a kid and dog-friendly gym. But in the interest of keeping everyone as safe and focused on their fitness as possible, we ask that you adhere to these policies regarding children and our four legged friends. All children need to be able to sit unattended at the front of the gym. If they require supervision, please have a responsible adult in attendance to supervise them. Our coaches are not responsible for your children or your pets. If your child is screaming please attend to them. Children are not allowed on the equipment at any time (to include rings, bumper plates, and boxes), and must be off the gym floor during classes. This goes for our furry friends as well. Please clean up after your children to include any snacks they may want to enjoy during the class. We pride ourselves on keeping a clean and rodent/pest free environment for our members.
Dogs that bark, whine, jump or bite are not allowed at the gym. Dogs must be on a leash at all time. We reserve the right to ask you to remove a disruptive dog at any time. Our staff is not responsible for your dog or any messes they make. Please always ask management first if it is ok to bring your dog to class, please do not assume it is ok without first seeking permission.
We reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to Open Gym.
CrossFit South Shore reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by CrossFit South Shore for any reason; we will refund the balance or remainder of any prepaid, unused membership.